Dr Nippin Anand

Nippin is a former master mariner with a master’s degree in economics, a PhD in Social Sciences and Anthropology and a desire for life-long learning in the wider disciplines of humanities, social psychology and philosophy.

After a near collision at sea, he took up a passion for investigating accidents and helping leaders understand the importance of perspective in human failures.

As a former subject matter expert at DNV (a lead player in maritime risk assessment and certification), Nippin also developed an interest in making compliance meaningful for achieving business goals.

He is the host of the podcast Embracing Differences, blogs regularly and is recognised both in the research community and across safety critical industries for his ability to make research accessible to businesses and people at work.

NZISM members have had the pleasure of working with Nippin before. In 2020, when COVID hit and our plans for a touring roadshow were abruptly scuppered, Nippin worked with us to develop our first online masterclass series. We learnt a lot about accident investigation from a human perspective. Through Nippin's own thoughtful and reflective style we also began to realise the power of language and the art and value of listening. So when we became aware of "iCue" - a programme originally developed by Dr Rob Long and now being taught by Nippin - we wanted to know more.

We are delighted that Nippin will be flying in to join us this year to provide members with a personal introduction.

Introducing iCue

Research shows that nearly all human decision making is based on the unconscious mind and yet, little attempt is made to understand the role of unconscious mind in tackling risk.

iCue is a visual framework for understanding and visualising how human beings make decisions. The word iCue is not accidental but rather comes from the criticality of understanding the many ‘cues’ people give us in conversation if we have developed skills in effective listening and open questioning.

The idea of being intelligent about these ‘cues’ is central to the iCue Engagement Process.

The iCue engagement process

The iCue Engagement Process is an open process of concept mapping (according to iCue Listening) the thinking and decision making of the participants.

It is visual, transparent, relational, and participative - and this is the source of its power and effectiveness as it represents real-time response in-situ, undetermined by preconceived ideas and agendas that are often hidden in checklists and drop-down tools.

The benefits of the iCue programme

  • How to listen, map and ask open questions in a conversation
  • How to understand the hidden meaning and power of language in conversations
  • How to storyboard and learn from events in a conversational style
  • How to generate participation and engagement
  • How to identify what is spoken and what remains unspoken
  • How to ask insightful and higher quality questions
  • How to frame questions to obtain new insights from recurring issues
  • How to ask questions that would surface biases and misunderstandings
  • How to ask questions to encourage reflection and ‘out of the box’ thinking
  • How to understand cultural differences and create a common purpose
  • How to visualise and resolve conflicts and trade-offs
  • How to listen so others will engage wholeheartedly
  • How to conduct meetings (of minds) where people bring their full selves
  • How to engage with different personality types in conversations (advanced iCue)
  • How to map the culture of the organisation (advanced iCue)

The iCue method is a conversational approach to learning and sense-making from events.

Using a whiteboard, the iCue method will help you to surface your biases and shift your focus from processes and equipment towards people and their relationships.


NZISM members $300

Non-members $550 *

* (incl membership until 31/3/24)

Tickets are non-refundable.

Transfer of tickets will be allowed in special circumstances. Contact events@nzism.org for more info.

Your day

8:30 am - Arrival and networking

Language audit

  • Why language forms the basis for enhancing risk maturity


Group Exercise

  • How we read, review and think about risk
  • How we talk, listen and observe risk
  • One Brain Three Minds: A triarchic model to understand human decision making


Introduction to the iCue engagement process


iCue Engagement Process

  • How to frame questions better
  • Questions and reflections

4:30 pm - Finish