Health and Safety Customer Support Specialist #1108048 - Porirua, Wellington

• Residential Building Sector

• Fantastic opportunity to grow a career in Health and Safety

• Flexible, dog friendly work environment

Flexible work, health insurance and EAP.

Deliver clear support and guidance to customers, offering practical solutions and ensuring resolution of issues.

About the company

Owning the leading digital product for safety in residential construction, our client is an entrepreneurial New Zealand based business. They have a strong team culture and a flexible work environment enabling staff to achieve a healthy work/life balance.

About the role

A full time, permanent position, reporting to the Head of Group Health and Safety and Customer Experience. Provide administrative and technical support to both the Health and Safety team and the wider business. Your work will directly contribute to helping businesses implement effective health and safety practices.

• Reviewing pre-qualification documents from contractors and suppliers

• Manage inbound and outbound phone calls and emails

• Answer basic health and safety queries specific to our customer base

• Support reporting and next steps for incidents and near-misses

• Assist in monitoring and reporting on health and safety performance metrics

Skills and experience

You will have a superb interpersonal skillset, providing an exceptional customer experience to a range of customers with various levels of Health and Safety understanding. A team player who is flexible and adaptable would fit in best with the team.

• Health and Safety qualification (NZQA Level 4 or equivalent)

• Understanding of the residential construction environment desirable

• Strong customer service and communication skills

• Proficiency with Google Suite and comfortable learning new systems

• A practical, solution-focused mindset

• Confidence working with mobile devices and online solutions.

Benefits

• Flexible work environment: able to WFH 2 days per week (once established)

• Health insurance and EAP support

• Snack-filled kitchen and dog friendly office

• Beautiful location – no traffic or travel

How to apply

If you meet the above criteria, we welcome your application including your CV and cover letter in Word format. If you have any questions, please call Kelly on 021 0805 9717 quoting reference # 1108048.

There are no visa/sponsorship opportunities available with this role. This is a permanent position, therefore only applicants with full, valid, permanent working rights will be considered.

Applications are welcomed from NZ Citizens or those with a Residency or current Work Visa in place.

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