Learning from Success to Strengthen the System

Most organisations focus on analysing what goes wrong, but the real clues about system performance often lie in what goes right.

This webinar helps you recognise and study everyday success to uncover resilience, hidden expertise, and the adaptations that keep operations running safely and smoothly. 

You’ll see how learning from success reveals vulnerabilities long before they become incidents and provides a more balanced, accurate view of work.

You’ll learn how to identify success signals, explore what enables high performance, and extract lessons that strengthen your system. 

This session provides tools for engaging workers in positive learning conversations, capturing meaningful examples of effective practice, and using those insights to improve processes, training, and support. These skills enhance your ability to recognise patterns in Quarter 3’s final webinar.