How to ask questions that reveal the real story.

Most safety conversations unintentionally focus on what happened rather than why it made sense at the time, which often limits insight and creates defensiveness.

This webinar shows you how to shift your questioning approach, so workers feel comfortable sharing the realities of their work, including challenges, uncertainties, and competing pressures.

You’ll learn how small changes in wording, tone, posture, and sequencing can dramatically increase the quality of information you receive. Whether you're conducting a site walk, reviewing an event, or simply checking in with a team, these conversational skills will help you uncover information that traditional methods miss.

Outcomes

You’ll leave with practical questioning frameworks that:

• reduce fear
• encourage openness
• draw out deeper explanations

These tools will help you uncover richer, context‑based insights that show what enables work to go well — and what makes it harder.

• You’ll build confidence in steering conversations toward learning rather than judgement,
• You'll strengthen your ability to connect with workers and understand the real operational pressures they navigate.

These capabilities form the foundation for effective engagement throughout the remainder of the Programme.