Webinar 1: Why Normal Work Doesn't Go To Plan

This first webinar in Georgina Poole's Capability Advancement Programme is about understanding how real work happens - and involves a fundamental shift in how you view everyday work.

Rather than relying on procedures, assumptions or audits alone, you’ll learn what really shapes the way work unfolds — changing conditions, competing priorities, tight timeframes, resource limitations, and the constant need for workers to adjust on the fly.

Understanding this reality is essential for anyone responsible for improving safety, because most risks emerge not from conscious rule-breaking but from the inevitable mismatch between how work is imagined and how it inevitably plays out in practice.

If you’ve ever wondered why incidents still occur despite clear rules and experienced people, this session provides the insight.