State of Mental Health and Safety in Contact Centres- a decade of change

22/10/2020 12:00pm to 1:00pm

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Presented by SnapShotz

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In this free webinar, SnapShotz share global trends across the 6 HSE and staff wellbeing categories we assess and benchmark. The validated data and insights presented are gained from 2,800+ customers in 35 countries.

Our focus is not just trends but best practice management actions that can be applied to improve mental health and safety conditions for frontline and supervisory customer service delivery members.

Dr Elizabeth Kirk is one of Australia’s leading researchers and trainers in the self-care competencies needed to avoid pain and flourish in our 21st Century screen-intensive workplace.

Deepak Selvaratnam, CEO and Co-founder of Snapshotz and RemotAbility

Over the past 20 years Deepak has researched all published service delivery standards and welded these into the assessment and benchmarking app Snapshotz. Snapshotz audit and benchmarking tool has been tracking Health, Safety, Environment and Mental Health in contact centers and work from home agents (WFH) agents.


This is the first time that research of such nature is being presented and we welcome anyone interested in the welfare of frontline customer service management to attend.

  1. Senior customer service managers and leaders
  2. HR and HSE leaders
  3. Consultants in HSE / HR / CX and customer service
  4. Vendors supplying WFM tools and other technologies